Showing posts with label marshall field's. Show all posts
Showing posts with label marshall field's. Show all posts

Thursday, October 25, 2007

Macy's to invigorate flagship store

Launches ad campaign, "Take Me to State Street"

Sandra M. Jones
Chicago Tribune

CHICAGO - Macy's Inc. is unveiling a brand campaign aimed at breathing new life into its downtown State Street flagship store, which has alienated some shoppers since converting from Marshall Field's last year [more]

Wednesday, October 11, 2006

Lord & Taylor to leave Water Tower Place


Lord & Taylor, Water Tower Place, Chicago, Illinois. (photo by Justin Hall, 2003)

Water Tower Place store to close in spring as owner of indoor mall takes back space; fate of retailer's suburban Chicago outlets is unclear

By Sandra Jones
Chicago Tribune staff reporter

CHICAGO - Lord & Taylor plans to shutter its Water Tower Place store next spring, a move that diminishes the New York retailer's presence in the Chicago area and frees up one of the most prominent locations on the Magnificent Mile.

The decision to leave Michigan Avenue comes one day after investment group NRDC Equity Partners LLC acquired the 48-store chain from Federated Department Stores Inc. for $1.1 billion.

News of the closing follows the conversion of Marshall Field's, also at Water Tower Place, to Macy's last month and changes the face of one of the busiest shopping corners in the city. The two department stores opened as the anchors of Water Tower Place in 1975 and helped the indoor mall--a pioneer in bringing suburban-style shopping to the city--become one of the most popular tourist destinations in Chicago, with an estimated 20 million visitors a year.

Water Tower Place's owner, General Growth Properties Inc., has been eager to redevelop the Lord & Taylor space since acquiring the mall from Maryland's Rouse Co. in 2004.

NRDC, for its part, is concentrating on reviving the storied Lord & Taylor brand, particularly in the Northeast, where the retailer has been a fixture in New York for more than a century. The Purchase, N.Y.-based group, which also owns a stake in Linens 'n Things Inc., plans to put $150 million in capital improvements into Lord & Taylor stores and just hired former Saks Fifth Avenue CEO Christina Johnson to help them.

Lord & Taylor has suffered from neglect under a string of owners, most recently May Department Stores Co. It closed 32 of its weaker stores starting in 2003 and endured several turnaround attempts, losing its luster along the way.

Lord & Taylor is getting out of the Mag Mile property because the lease is up and General Growth wants to take back the space, said Johnson.

"This is not a decision of our making," said Johnson. "We would have liked to have remained."

Still, it is unclear if NRDC will keep the remaining four Lord & Taylor stores in the Chicago area. The Chicago-area stores combined generate roughly $120 million in sales, according to a person familiar with the stores. That's less than 10 percent of the chain's $1.4 billion in annual sales last year.

The remaining stores are at Northbrook Court in Northbrook, Woodfield mall in Schaumburg, Oakbrook Center in Oak Brook and Old Orchard in Skokie.

The Northbrook Court store is the most likely to be closed, according to a person familiar with the plans. General Growth is close to a deal to take the space back from NRDC and will most likely redevelop it.

General Growth officials declined to comment on the Northbrook store's future and declined to disclose plans for the Water Tower space.

"We're looking at a bunch of options," said Mitch Feldman, Water Tower's general manager. It will take three to six months to finalize plans, he said.

NRDC's Johnson also declined to comment specifically on the Northbrook store, but said, "We have no plans to close any stores."

Lord & Taylor's sales at the Mag Mile outpost have been declining for years, ringing up an estimated $25 million to $30 million a year, down from as much as $50 million in the store's heyday, according to people familiar with the store.

General Growth has been looking for ways to boost Water Tower's sales from a relatively mediocre $500 per square foot to as much as $900 within three to five years.

Department stores have traditionally paid minimal rent in exchange for their drawing power. Breaking up the seven-level, 140,000-square-foot Lord & Taylor space into smaller units aimed at specialty stores and restaurants would allow General Growth to generate high rents, said Allen Joffe, retail real estate broker at Baum Realty Group Inc. in Chicago. "Spaces like that don't come on the market very often," he said.

American Girl Place, located just down the street, looked at the site this year as a way to expand its doll store and playland for girls. Von Maur, the Davenport, Iowa-based department store, has also been eager to expand in Chicago and has had its eye on Lord & Taylor real estate.

American Girl officials couldn't be reached for comment.

New York based retail consultant Burt Flickinger predicts that despite Lord & Taylor's loyal customers in the Northeast, it has a chance to improve its business in Chicago, particularly as Macy's wrestles to attract shoppers disenchanted with its takeover of Marshall Field's.

"There is definitely a place for Lord & Taylor," said Flickinger. "When they've got their merchandising magic working for them, it's a very productive store. With consumers being very disappointed that Marshall Field's is gone, there's a great opportunity."

Sunday, September 10, 2006

Traditionalists mourn demise of Marshall Field's

By CARLA K. JOHNSON
The Associated Press

CHICAGO — Protesters marched, carried signs and called for a boycott Saturday because their beloved Marshall Field's, a shoppers' magnet on State Street for more than 100 years, had been replaced by a New York icon: Macy's.

Signs with phrases like "Hell No. Not My Dough" and "Macy's Is Just Wal-Mart with Pretension" were carried by demonstrators, who also toted signature green Field's shopping bags.

The store is one of about 400 properties nationwide being converted to the Macy's nameplate by Federated Department Stores, which acquired the properties when it bought May Department Stores last year.

But unlike most of them, the big Marshall Field's store had amassed generations worth of loyalty.

Amelia James said she treasures childhood memories of dressing up in white gloves to have lunch in the store's Walnut Room with her grandmother Grace Denny Elder. She said she was going to cut up her Field's credit card and boycott Macy's.

"My grandmother was born in 1898. She shopped here her whole life," said James, 48, of Chicago. "There were six kids in our family. We didn't have a lot of money, but when she brought us here to Marshall Field's, it was one of the most special things."

The store was built in stages from 1892 to 1914. Its name came from retailer Marshall Field, who got his start as a salesman in a Chicago dry-goods store in 1852.

James was one of roughly 100 demonstrators who objected to the name change Saturday.

At the same time, hundreds of shoppers started lining up two hours before the doors opened. Once inside, they listened to a jazz quintet as they used $10 Macy's gift cards handed out to the first arrivals. Workers in Macy's T-shirts offered silver trays of doughnut holes and coffee in glass cups.

"Things change," said Chicagoan Mary Peterson, 64, the first person in line before the store opened. Peterson worked for 18 years at Field's, packing the store's popular Frango mints into boxes as they came off the conveyor belt in the candy kitchen. She said she welcomes Macy's.

Macy's officials, who said they have no plans to reverse their decision, hope to lure back any unhappy shoppers.

"We understand this is an emotional time and people are passionate about the name," Macy's spokeswoman Jennifer McNamara said. "We hope they'll give us a chance to demonstrate that the essence of what our customers love about Marshall Field's will continue at Macy's."

Macy's will retain such traditions as the Walnut Room restaurant and the green clocks at the building's corners.

Federated, based in Cincinnati, became the nation's largest department-store retailer when it bought May. The switch to the Macy's nameplate will give Federated a total of more than 800 Macy's stores in 45 states, the District of Columbia, Guam and Puerto Rico.

Thursday, August 31, 2006

Macy's shows lack of street sense regarding landmark Field's store

Sandra Jones
Chicago Tribune

CHICAGO -- Signs of Macy's approaching takeover of Marshall Field's on State Street are everywhere. Trouble is, some of them are the wrong signs.

New backlighted directional signs posted throughout the store near escalator banks make it clear that the new owner of Field's doesn't spend much time in Chicago.

The New York department store chain mistakenly labeled Wabash Avenue as "Wabash Street," Randolph Street as "Randolph Avenue" and Washington Street as "Washington Avenue."

The gaffe is striking, given that all Macy's signmakers had to do was to look above the doors on the first floor of the Field's flagship to locate the correct names, inscribed decades ago to help navigate the blockwide store.

Transplanted New Yorker Mike Doyle spotted the snafu walking through the store Wednesday morning and posted it on his Chicago Carless blog that afternoon.

"While that's not a critical faux pas, it's certainly embarrassing and not the best way to try to prove to Chicago locals that the Gotham retailer is taking its move to State Street seriously," Doyle wrote on his blog.

The Field's chain, including the State Street store, officially becomes Macy's on Sept. 9.

Macy's North spokeswoman Jennifer McNamara was unaware of the error when first contacted by the Chicago Tribune. After looking into the matter, she said: "We are addressing the signage. They will be pulled down, and we will be replacing those. Our plan is to get those up as soon as possible."

Macy's isn't the only organization to temporarily lose its way. The Chicago Transit Authority is spending $75,000 to reprint 3,000 maps on its trains after incorrect street names and a wrong phone number were discovered.

And in 2001, when Boeing Co. touted its headquarters move to Chicago with full-page newspaper ads, it inadvertently flipped the photo negative so the John Hancock Center was on the west side of North Michigan Avenue.

Macy's star dims in suburb

Chain's traditional symbol must be toned down on store it takes over in Lake Forest

Sandra Jones and Lisa Black

Chicago Tribune

CHICAGO -- Lake Forest, Ill. , the old money community that spurned a Costco store because it was afraid it might hurt its character, is mandating that Macy's dim its trademark bright red star when it takes over the historic Marshall Field's store in this North Shore suburb next month.

At the urging of its preservationists, the city-appointed Lake Forest Historic Preservation Commission approved last week a toned-down version of Macy's traditional logo on the outside of the 90-year-old Field's building anchoring the Market Square shopping court in the East Lake Forest historic district.

No tomato red star here. And no electric-powered letters that glow in the night. Oh, and the Field's signature green awnings must stay.

While Macy's owner Federated Department Stores Inc. has found few problems in other markets when it began mothballing longtime regional department store names to brand Macy's nationwide, the Chicago area isn't taking to change quite as quietly.

Field's fans have denounced the name change on Web sites while Federated has to keep the Field's nameplates and the famous clocks on the historic flagship State Street store, among other restrictions.

At the Lake Forest store the retailer is allowed to install a discreet bronze Macy's sign with raised polished letters on a dark background above the transom window at the store's entrance. The sign is less than a foot tall and about five feet long, not much bigger than the two existing, and prominent, "Marshall Field & Company" bronze plaques that must remain on the columns flanking the entryway.

The decision ends months of discussions over how to handle signage at the historic store as Federated converts the roughly 400 regional department stores around the nation, including Marshall Field's, on Sept. 9.

"It's a lot more subdued and in keeping with Market Square," said Virginia Munson, a member of the Lake Forest Historic Preservation Commission.

The broad-shouldered building with two-story Tuscan columns was designed by noted Chicago architect Howard Van Doren Shaw in 1916, housing the First National Bank, two utility companies and the YWCA.

Shaw was among the famous arts-and-craft style architects of the turn of the century, the widely influential English movement that attempted to re-establish the skills of craftsmanship threatened by mass production and industrialization. He designed many North Shore mansions, and Market Square is considered his masterpiece.

Field's took over the building at 682 Bank Lane in 1931, establishing the retailer's first branch store outside of its flagship on State Street in Chicago. Similar stores in suburban Evanston and Oak Park were built shortly after the Lake Forest store opened, but closed years ago. The Lake Forest store, with 61,000 square feet, remains the smallest outpost in Field's 61-store chain."We are working closely with the Lake Forest Preservation [Commission] to obtain the permits necessary to rebrand the exterior of our store to Macy's in Lake Forest," said Jennifer McNamara, a spokeswoman for Macy's North in Minneapolis. "Our plan is to replace the Marshall Field's sign on the store's exterior with a brass Macy's sign that is unique to our Lake Forest store."

The new Macy's sign is three-quarters smaller than the scripted Marshall Field's moniker that has adorned the store for decades. Macy's is required to keep the store's awnings dark green instead of Macy's black. And it must limit the inscription of the Macy's name to only two of the four awnings.

As for the famous red star, Macy's is permitted to use the star (as long as it's not red) on the bronze plaque, but not the awnings. Macy's typically puts its star before its name and uses a small star in lieu of an apostrophe. It must rely on a traditional apostrophe on the awnings, the city ordered.

The compromise placated the preservationists, who originally opposed any star.

"The sign has been so reduced in size that I think it needs a star," said Guy Berg, another commissioner.

Federated, with headquarters in New York and Cincinnati, hired Columbia, S.C.-based Image Resource Group Inc. to produce the Lake Forest signs, and many of the signs going up on stores nationwide. Most of the stores slated for conversion already have the lower case black Macy's letters, complete with its red star logo, on the buildings' exteriors, hidden under banners that read Marshall Field's until the Sept. 9 unveiling.

"Historically the city has taken the philosophy with respect to signage that it should provide direction rather than advertising purposes," said Peter Coutant, senior planner for Lake Forest. "This was really an opportunity to look at that sign and determine what was appropriate for the historic integrity of that building."

The leafy suburb put up a fight last year when Costco Wholesale Corp., the upscale warehouse club from Washington, attempted to build a store on the West Side of town.

Sign or no sign, some residents remain unhappy about the Macy's takeover.

Sally Spoehr, 75, a former Lake Bluff resident who moved to St. Augustine, Fla., said she stops at Marshall Field's in Lake Forest every year during her annual visit.

"When you came here the salesladies became your best friends," said Spoehr, who worked at the nearby library 20 years. "This store definitely has a lot of meaning."

"I would much rather I never saw Macy's," said Leslie Schwarzbach, 51, a Chicago native who has lived in Lake Forest nine years. She worked in a Marshall Field's stockroom at age 16, and carried her first credit card with Field's, she said.

"They sent me a Macy's card," Schwarzbach sniffed. "I don't think I'll be using it."